Privacy Policy

Last Updated: 25th May 2018 

Thanks for visiting our website. This policy explains all about the information we collect when you visit our website. It also covers how we use or disclose that information. Neuxpower considers data protection and privacy to be of the utmost importance.

Information We Collect

When operating our website we may collect and process the following data about you:

  1. Information you provide by filling in forms on our website, for example, when you register for a software trial.
  2. Information you provide when you communicate with us for any reason, for example when sending us a question about your software using our contact form.

Use of Personal Information

Your personal information is held by Neuxpower Solutions Limited ("Neuxpower") and kept confidential on our secure database. We will use your personal data for:

  1. providing you with our products and services (including enabling you to purchase our products and services and allowing you to access our website at url: www.neuxpower.com (the "Website"))
  2. administration and accounting
  3. marketing (You can opt out of receiving any, or all, of these communications by following the unsubscribe link or instructions provided in any email we send.)
  4. responding to questions, feedback and complaints
  5. ensuring that the content of the Website and the products and services that we offer are tailored to your needs and interests.

In the event that you register your details with the Website, we will store your personal data for so long as you are a registered user. After you cease to be a registered user we will delete all of your personal data from our records, apart from any information that we are required to keep for legal reasons - for example we need to keep billing data, which may include your personal data, for 7 years in accordance with Inland Revenue rules.

Cookies

We may store information about you in a temporary cookie (a small file that is sent by our web server to your computer). This information is deleted when your browser window is closed. We also store one permanent cookie, which is used for tracking discount/affiliate codes, for a period of one year.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. Our permanent cookie has the file name NXPLite. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.

Please note that when you visit the Website, we may also log your IP address, a unique identifier for your computer or other access device.

Service Providers

We employ some third-party companies to either facilitate or deliver our products and services on our behalf, details of these are included below:

Google Analytics

Neuxpower have enabled Google Analytics to collect data to support Remarketing and provide reporting based on Audience Demographics and Interests. No personally-identifiable information is collected, however if you wish to opt-out of this collection you can do so in the following ways:

  1. NAI's consumer opt-out: http://www.networkadvertising.org/choices/#completed
  2. Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout/

Squarespace

Our website is hosted by Squarespace and they collect Cookies to assist with running the site effectively. For details of the cookies Squarespace collects and how they are used click here: https://support.squarespace.com/hc/en-us/articles/360001264507

Some Squarespace sites track visitor activity in an Activity Log as detailed here: https://support.squarespace.com/hc/en-us/articles/217549458

We have disabled this feature.

Cleverbridge

When you want to place an order for any NXPowerLite software you will be automatically directed to a secure server site that is managed and controlled by cleverbridge AG (Gereonstr. 43-65, 50670 Cologne, Germany). Their privacy information can be reviewed here: https://www.cleverbridge.com/corporate/privacy-policy/

Active Campaign

Neuxpower use services from Active Campaign to hold and manage customer information for the purposes of sending communications to customers.

For further details please see Active Campaign's Terms of Service - in particular Section four: https://www.activecampaign.com/tos/

You can opt-out of receiving email from Active Campaign's service globally by contacting them.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link

How to contact us

You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected, or request that we delete your information completely. Please contact us using the details below - all requests will be dealt with free of charge within 1 month.

Nona Simpson
Data Controller
Neuxpower Solutions Ltd
1 Primrose Street
London EC2A 2EX
United Kingdom

privacy@neuxpower.com

Changes To This Privacy Policy

We may update our Privacy Policy occasionally. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective date:" indicated at the top of the policy.