Working closely with our customers while they evaluate our products is really important to us, it helps us make our process and products better.
In our last newsletter we ran a piece explaining the findings of market research we’d conducted with our customers on large PDFs created by document scanners.
Customers have approached us trying to shrink the over large PDF files produced by their scanners & by slightly ‘bending’ our technology we’ve been able to produce some amazing results.
“First, do no harm” is a great phrase. You’ll most likely have heard it quoted as part of the Hippocratic Oath, though its exact origin isn’t certain, the gist is - don’t be bad.
We’re always looking for solutions to problems that we hear from our customers and prospects, whether it’s improving on a current product or creating a new one to fix a new problem.
We have struggled for years to find a pricing model that works for our storage optimization software, find out how we've turned our pricing on its head.
Recently, whilst having a lively discussion with an American friend about the similarities of our two beloved sports, cricket and baseball, I was introduced to the concept of a ‘cleanup hitter’
Updating software is always a balance between delighting your existing customers and exciting potential ones. It’s easy to go chasing new users while ignoring existing ones, and vice versa.
Last week was 'National Customer Service Week' and so we decided to use it as a chance to get to know our support team a little better.
We are passionate about continuing to delight and surprise customers, even long after the initial glow of a problem solved has faded. So when you buy software from us we make sure you get a whole lot more.